Advanced Mac OS X HD/SD Editing Systems Media 100 Technical Support Options
Media 100 offers 30 days of free e-mail support for new software and software upgrade purchases. You must first register your purchase. After you register your purchase, you may contact us via the Media 100 Support Form.
Platinum Support is avaialble for support beyond 30 days.
Are you a Platinum Software Updates Subscriber? Please e-mail us your video card serial number or contract number and the date in which you purchased your Platinum Software Updates agreement. We will reply with instructions regarding how to obtain the new Media 100 Suite release.